Privacy Policy

We collect information you provide directly, including: • Contact information: name, email, phone, and company • Usage information: how you interact with our AI services • Technical data: IP address, browser type, and system preferences • Conversation information: interactions with our chatbots and call agents to improve service All information is collected with your explicit consent and is necessary to provide our services effectively.

We use the collected information to: • Provide and improve our AI services (chatbots, call agents, automated billing) • Personalize your experience and optimize our model responses • Communicate with you about updates, technical support, and new features • Analyze our systems' performance and make continuous improvements • Comply with legal obligations and protect our rights We never sell your information to third parties. We only share it when strictly necessary for service provision.

We implement robust security measures: • End-to-end encryption for all communications • Secure servers with ISO 27001 and SOC 2 certifications • Restricted access only to authorized personnel • Automatic backups and data redundancy • Continuous 24/7 monitoring to detect threats • Compliance with GDPR, LGPD, and local regulations You can request on-premise or private cloud hosting for greater control over your data.

We share information only in limited cases: • Service providers: technology partners that help us operate (e.g., AWS, Google Cloud) under strict confidentiality agreements • Legal requirements: when required by law or to protect legal rights • Business transfers: in case of merger or acquisition, with prior notice We never share your data for advertising or third-party marketing purposes. You maintain complete control over your information.

You have the right to: • Access all information we have about you • Rectify incorrect or outdated data • Request deletion of your personal information • Object to processing of your data • Request portability of your data to another provider • Withdraw your consent at any time To exercise these rights, contact us at anjalaisolutions@gmail.com. We will respond to your request within 30 days maximum.

If you have questions about this privacy policy or about how we handle your data: Email: anjalaisolutions@gmail.com Address: Colombia You can also file a complaint with the data protection authority in your jurisdiction if you believe we have violated your privacy rights.